“SpinifyAI's Voice Bot solution has been in use with us for the last one year, and it has helped us handle customer calls more efficiently. The bot is easy to use, reliable, and supports smooth conversations with our customers.”
OP VermaMgr. CIC, LG Electronics · 18 May 2026
VocalMitra · After-sales
Hear VocalMitra on a customer call
Three calls an appliance brand's customers get after a service visit, a cancellation and an out-of-warranty quote, each under a minute. The calls are in Hindi with English captions.
Service visit
The engineer came. Was the customer satisfied?
The agent asks whether the repair worked. This customer's AC still isn't cooling, so a re-visit is booked on the call.
Cancellation
Cancelled by the service centre, not by the customer
Before a request closes as cancelled, the agent asks the customer. This one still needs the engineer, so the request stays open.
Out of warranty
The repair they were about to cancel
The customer heard the price and was about to cancel. The agent calls with a same-day discount and books a consultant callback.
OP VermaMgr. CIC, LG Electronics · 18 May 2026