After-sales calls, confirmed by the customer AI voice agents for appliance and electronics service teams
A service centre's record of a visit or a cancellation is not the same as the customer agreeing. VocalMitra calls every customer after every visit, cancellation and escalation, in their language, and acts on the answer during the call.
In production at a leading consumer-electronics brand in India, running nine after-sales conversations every day.
6 in 10 customers whose request was being cancelled still wanted their service.
At a leading consumer-electronics brand, the agent asked every customer before a service request was closed as cancelled. 6 in 10 of those who answered said no, and their service went ahead.
One call at each point where after-sales goes wrong
Consumer durables and electronics were the second and third most complained-about sectors on India's National Consumer Helpline in 2024 (Rajya Sabha reply). Most begin at one of these six moments.
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Installation
After the saleWhat goes wrongSummer AC peaks swamp your lines. Installations slip and customers call to chase them.
What the agent asks"Was your AC installed, and is it working? Will you be home for tomorrow's visit?"
What happensSwitched on for the season and off after it. Visit reminders cut wasted trips.
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Service visit
After every repairWhat goes wrongNo one calls every customer, so a poor visit surfaces only as a complaint.
What the agent asks"Are you satisfied? Were you home? Was the engineer in uniform? Was the area cleaned?"
What happens87% of customers who answer are satisfied. The rest give their reason in their own words, and a re-visit is offered on the call.
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Cancellation
Before a request is closedWhat goes wrongService centres cancel requests that the customer never asked to cancel.
What the agent asks"The service centre has asked to cancel your request. Do you want to cancel?"
What happens6 in 10 of customers who answer say no. The request stays open and the engineer is sent.
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Escalation
When a delay is escalatedWhat goes wrongEscalations are closed on paper while the customer is still waiting.
What the agent asks"Has your issue been resolved? How easy was it, from 1 to 5?"
What happensResolved cases get an effort score. Unresolved ones go straight back to the service centre.
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Warranty ends
7 days before expiryWhat goes wrongThe warranty-expiry list is long, and telecallers reach only part of it.
What the agent asks"Your warranty ends in 7 days. Would you like an annual maintenance plan?"
What happensInterested customers are passed to your experts, and busy customers book a callback time. Your team calls only the interested.
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Out of warranty
When a customer is about to cancelWhat goes wrongCustomers hear the repair price and cancel, and no one follows up.
What the agent asks"We can offer a same-day repair discount. Would you like a consultant to call you?"
What happens46% of customers who answer ask for a callback about the repair offer instead of cancelling.
Check what your service partners report
"Did you buy this accessory, and what for? What did you pay for the service, and who asked for it?" 91% of reported accessory sales are confirmed by the buyer, and the rest are flagged. The price paid is recorded for each service visit.
Built for a national service network
One leading consumer-electronics brand in India runs nine after-sales conversations on VocalMitra, every day of the year.
Figures from VocalMitra call reports, 1 January to 17 October 2026. Percentages are of customers who answered the agent's first question. Repair-offer figures are callback requests, not sales.
One agent, three teams
For service heads
Every closed or cancelled ticket confirmed by the customer the same day. Know which service centres need attention before complaints reach the helpline.
For AMC and warranty teams
Call the whole warranty-expiry list, not just part of it, and pass only interested customers to your experts.
For contact-centre and CRM teams
Structured answers written back to your CRM, every call recorded and transcribed, and capacity for seasonal peaks without hiring.
Languages, reports, security and integrations on the VocalMitra page →
Start with one check
Pick one conversation, one region and 30 days, and we measure it against your current numbers. Most teams start with the cancellation check or the post-service call.