Privacy Policy

Effective Date

16-Aug-2024

Introduction

SPINIFY TECHNOLOGY LLP ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

Information We Collect

Types of Data Collected:

• Personal Data: Includes information such as your name, contact details, and other identifiers.
• Voice Data: Audio recordings of your interactions with our SaaS solution.
• Usage Data: Information related to your interaction with our SaaS solution, including preferences and commands.
• Sensitive Personal Data: In certain cases, we may collect data related to your biometric, health, or financial information, if necessary for the service.

Methods of Collection 

• Directly: When you interact with our SaaS solution.
• Automatically: Through the operation of the SaaS solution and associated analytics tools.

Purpose of Processing

We process your personal data for the following purposes:

• Providing and improving our SaaS solution.
• Personalizing your experience and enhancing user satisfaction.
• Conducting research and analytics to improve our AI models.
• Complying with legal obligations and protecting our legitimate interests.

Legal Basis for Processing

Our processing of your personal data is based on:

• Consent: When you provide us with explicit consent, especially for sensitive personal data.
• Performance of a Contract: To deliver the services you have requested.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interest: For purposes such as fraud prevention, ensuring network and information security, and business operations.

Data Sharing and Disclosure

We may share your data under the following circumstances:

• With Service Providers: Third-party vendors who assist us in operating our services, under strict confidentiality agreements.
• With Legal Authorities: When required by law or in response to legal processes.
• Cross-Border Transfers: If your data is transferred outside India, it will be done in compliance with DPDP Act requirements, including ensuring adequate protection measures.

Data Security and Retention

Security Measures:

• We implement appropriate technical and organizational measures, including encryption and access controls, to protect your personal data.

Data Retention:

• We retain your personal data only as long as necessary for the purposes for which it was collected or as required by law. Once the retention period expires, we securely delete or anonymize your data.

Your Rights

Under the DPDP Act, you have the following rights:

• Right to Access: You can request access to your personal data held by us.
• Right to Correction: You can ask for correction of inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your data under certain circumstances.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Withdraw Consent: You can withdraw your consent at any time, though this may affect the services we can provide.

Use of Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and in the SaaS solution. You can manage your cookie preferences through your browser settings.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated to you through our website or other appropriate channels. The effective date of the current version will be indicated at the top of this policy.

Grievance Redressal Mechanism

If you have any concerns or complaints regarding the processing of your personal data, you can contact our Grievance Officer:

Grievance Officer: Rajesh Kr Tewari

Contact Information: contact@spinify.ai 

Address: 4103, ATS Dolce, Zeta I, Greater Noida, Uttar Pradesh, 201306, India

Phone: +91 813 0110358 

We are committed to addressing your concerns promptly and in accordance with the DPDP Act.

Compliance with Indian Laws

We comply with the provisions of the Digital Personal Data Protection Act, 2023, and other applicable laws and regulations in India.

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

SPINIFY TECHNOLOGY LLP

contact@spinify.ai

4103, ATS Dolce, Zeta I, Greater Noida, Uttar Pradesh, 201306, India

+91 813 0110358